The following categories are links to Frequently
Asked Questions. Simply click on the category to see related questions
and answers, or you may scroll down to view the list in its entirety.
- General Program Information
- Registration Process
- Logging In
- Load and Consumption Data
- Electronic Data Interchange
Where is the Southern Maryland Electric Cooperative
(SMECO) service territory?
SMECO is a Rural Electric Cooperative providing electrical distribution
and "standard offer service"
to more than 147,000 Residential, Industrial and Commercial customers
in the Southern Maryland geographic area. The SMECO service territory
includes Charles County, St. Mary’s County, the southern portion
of Prince George’s County, and most of Calvert County, Maryland.
The Cooperative’s Distribution Network is supplied from six separately
metered intertie points within the PEPCO Transmission Zone of the
PJM Control Area.
How do I contact SMECO?
SMECO has a Supplier Support Group to address the needs of Suppliers
providing electric energy to Distribution Customers in our service
territory. This support is available between 8 a.m. and 4 p.m. during
normal business days. Detailed contact information is provided in
the "Contact SMECO Supplier Support" section of this site.
Do alternate energy supplier customers receive
one bill or two?
In accordance with Maryland regulations, Retail Suppliers must offer
all customers the opportunity to receive one or two bills. SMECO
will offer a consolidated billing option for Retail Suppliers who
must provide customers with one bill. SMECO will not participate
in Supplier consolidated billing.
Where can I find all the necessary information
to register with SMECO in order to provide electricity to its distribution
customers?
On the "Documents and Forms" section of this site you can access
the SMECO Electricity Supplier Coordination Tariff. Here you will
find the information necessary to begin supplying electricity in
our territory. Also on this site you can find copies of official
documents, required by the Maryland Public Service Commission (PSC),
which outline retail electricity access practices at the Cooperative.
To help with this process please fill out and submit the pre-registration
form found in the "Supplier Pre-registration" area of this website.
How do I log in to the secured area of the SMECO
Supplier Support website?
A "SMECO registered" supplier can access restricted forecast and
consumption data for customers for whom they are the "supplier of
record". A user ID and Password will be assigned to suppliers as
part of the registration process in order to gain access to this
area.
What happens if I forget my user ID or Password?
If a supplier misplaces their user ID and/or Password they will
need to contact the SMECO Supplier Support group in order to reestablish
connection. You will need to authenticate your account from information
on your approved registration form, so please have this available
when you call.
How can a Retail Supplier obtain historical usage
information?
The preferred method is to obtain historical usage information directly
from the customer. Customers can request historical consumption directly
from the Cooperative. Class average profiles are also available from
the publicly accessible "Load Profiles" section of this website.
Other options available to Retail Suppliers are discussed in the
“SMECO Electricity Supplier Coordination Tariff”.
What information can be found on the load profile
reports?
Class average load profiles, consumption and forecast reports provide
a general idea of customer load on an hour-by-hour basis for the
particular reporting period.
How can Retail Electricity Suppliers begin electronic
data interchange (EDI) with SMECO?
For electricity suppliers, SMECO will conduct EDI trading in accordance
with the recommendations of the Maryland PSC "Generic Technical Working
Implementation Group" reports. On the "Documents and Forms"
section of this site you can find information specific to establishing
this trading relationship with SMECO.
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